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  • Posted: Sep 9, 2021
    Deadline: Oct 31, 2021
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  • Zanibal has introduced a set of easily customizable solutions for managing key business processes within organizations. For far too long businesses have had to work around the constraints of enterprise software at great costs and questionable ROI. With Zanibal suite of solutions, organizations can easily make their own changes and enhancements without the he...
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    Software Support Officer

    Location: Lekki, Lagos

    Job Description

    • Responsible for providing high-quality technical support.
    • Quality testing of new features of the software.
    • Document, troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
    • Delivering solutions to both technical and non-technical end-users.
    • Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary.
    • Creates workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion.
    • Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
    • Resolving escalated customer complaints without the need for team lead intervention.
    • Participation in providing training to customers as required.
    • Recognize end-users’ need for additional products and service.
    • Update and create online knowledgebase articles to reduce support requests.
    • Capture details of each support request in Zanibal’s ticketing system.
    • Help test fixes provided by development and incorporates them into client sites.
    • Providing training to clients.

    Qualifications

    • At least 1 year of experience in a software support or development/QA role.
    • Must have at least Second Class Upper or a Master’s Degree.
    • Completion of NYSC program.
    • Must be a self-starter
    • Experience in using software applications
    • Accounting knowledge is a plus.
    • Good Customer Relationship Management
    • Proficient knowledge of Microsoft Office
    • Basic knowledge in Linux command, and SQL, programming skills
    • Goodtroubleshooting skills.
    • Ability to solve problems.

    Method of Application

    Interested and qualified candidates should send their Resumes to: [email protected] using the Job Title as subject of the email.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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