SME Team Lead at FairMoney

We are looking for a highly motivated POS Operations Specialist with a strong background in KYC verification, POS operations, and technology-driven

Responsibilities

• Training and coaching of tele and field collections specialists.
• Driving the performance of the Collections team.
• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill.
• Handle escalations from customers and collections specialists.
• Find and contact clients to ask about their overdue payments.
• Take actions to encourage timely debt payments.
• Process payments and refunds.
• Resolve billing and customer credit issues.
• Update account status records and collection efforts.
• Report on collection activity and accounts receivable status
• Monitor field recovery activities
• Ensure productivity from the collections specialists

Requirements

• A minimum of 3 years of experience in a similar domain with at least 1 year of dedicated experience as a Team Lead.
• Knowledge of billing procedures and collection techniques (e.g., skip tracing and field recovery).
• Familiarity with laws related to debt collection (e.g., FDCPA).
• Working knowledge of MS Office (Intermediate level user) and ability to query databases (SQL) is a huge advantage.
• Comfortable working with targets.
• Patience and the ability to manage stress.
• Hands-on experience in managing teams
• Excellent communication skills (written and oral).
• Highly skilled in negotiation.
• Problem-solving skills.
• Data analysis skills.
• Highly intellectual (at least a 2:2 or its equivalent)