SME Sales Agent at Oxygen X

The Position

• The SME Sales Agent will report to the SME Team Lead and have overall responsibility for driving SME sales and expanding the customer base by visiting potential clients in person.
• This role involves building strong relationships, understanding customer needs, and presenting suitable products or services.
• The SME Agent will work closely with the SME Team Lead to achieve sales targets and contribute to the overall growth of the company.

Responsibilities
In this role, you will:

• Meet required financial targets/sales budgets MOM.
• Meet performance, KPIs, service level, quality standards, and customer satisfaction rates/standards.
• Provide correct and complete information to customers on the organization’s products and services.
• Convert potential customers into sales. - Receive and resolve customer enquiries, requests, and complaints within stipulated SLAs.
• Maintain customer satisfaction ratings based on set standards/criteria.
• Ensure correct and complete documentation of customer interactions according to standard operating procedures.
• Collaborate with others to achieve organization and unit objectives.
• Strict adherence to company guidelines, policies, procedures, and processes.
• Maintain business core values; be a person of discipline, integrity, empathetic, and excellence.

Requirements
We are looking for people with:

• A Bachelor's Degree from an accredited university
• Minimum of 2 years of experience in SME banking or lending.
• Experience working in fintech, MFB and or a commercial bank
• High-energy, creative thinking and a demonstrated history of driving results
• High level of attention to detail
• A Collaborative mindset, excellent communication and presentation skills