Site Manager at Tek Experts

Job ID: 9288
Location: Victoria Island, Lagos
Categories: Other

Overview

• We’re seeking an experienced Site Manager to oversee and monitor our sites’ performance in collaboration with the County Manager and Business Line Leaders.
• You’ll be responsible for building and motivating teams as well as ensuring that they have the needed facilities and support to deliver exceptional customer service experiences.
• This is an exciting and challenging opportunity to be part of a growing global tech enterprise and drive our continued success by managing our global site locations.

Driving exceptional outcomes with purpose-built solutions:

• Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed.
• Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.​

Responsibilities

• Ensure alignment and collaboration between Operations and Business Enablement leaders
• Plan and prioritize staffing, organizational, and client requirements
• Create, implement, and maintain business processes
• Manage headcount numbers and work with the Global Managers to update the quotas/targets and right-sizing of teams
• Analyze reports and create action items to achieve operational and strategic objectives
• Attend regular operational and business review meetings to diagnose areas for improvement
• Proactively propose improvement plans where gaps are noticed, at an operational and business level
• Manage performance and engage in people development
• Define culture and engagement actions and oversee onboarding and training processes at the site level
• Manage the site budget and meet financial targets

Qualifications

• Bachelor’s Degree or equivalent work experience is required, MBA is desirable
• 10+ years of experience in management, including leading a team of 400+ people, and 3+ years leading a team within a global operation
• Strong organizational, planning, and management skills, including critical thinking and making data-driven decisions
• Excellent soft skills, including conflict resolution, influence, and negotiation
• Experience working in a fast-paced high-tech environment at a senior level, as well as the ability to work under pressure
• Leadership skills with a focus on customers, inspiring change, and developing people
• General knowledge of social, political, economics, finance, labor laws, and regulations
• Previous success motivating and engaging teams to deliver high customer satisfaction within defined cost budgets – performance management, staffing, management proficiency, coordination, coaching, and recognition
• Experience in managing operations business and the ability to build, develop, and manage strong, trusting client relations
• Experience working for an IT Support organization is highly desirable
• Professional fluency in English, both written and spoken, is essential.