Single Point of Contact (SPOC) at Tusen Consulting

Requirements

• Bachelor's Degree or Master’s Degree in any relevant field
• A knowledge of basic financial accounting is beneficial to performing the fee reconciliation process
• Three to five years of relevant professional experience required.
• Experience in client relations and customer service management.
• Call center experience valued.
• Experience in drafting concise written reports.
• Strong IT skills to include proficiency in MS Office (Word, Excel, Outlook, and PowerPoint).
• Fluency in spoken and written English
• Fluency in spoken and written English and a local Nigerian language.
• Ability to work independently while being part of a virtual, effective team.
• Ability to manage multiple priorities and complete tasks/projects in accordance with established deadlines.
• Flexibility in work hours and full availability during work week. Infrequent emergencies may happen on the weekend and require the task order team’s attention.
• Excellent communication skills.
• Ability to conduct research to solve problems and execute solutions.
• High level of punctuality, work ethic and discretion.
• Ability to build and maintain effective relationships with the client, team members, and various service vendors.