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Jumia is your number one Online Shopping solution in Nigeria. There is an online electronic store where you can purchase all your electronics, as well as books, home appliances, fashion items, shoes, mobile phones and more online and have them delivered directly to you. Jumia has payment options that suit everyone, and we have a payment-on-delivery option fo...
The Shopping Experience Manager helps build top platforms and tools providing the best experience to customers; from signing-in on Jumia to ordering and returning items or reaching out to customer service.She/he translates/adapts the communication with/for the customer to the local language and cultural context; audits/updates the communication through all channels: emails, SMS, PN, Inbox, WhatsApp, ChatBot.The ideal candidate for this position comes with strong product and/or customer management experience, is customer obsessed, data driven and is able to operate with minimal supervision. They should have strong problem-solving skills, be able to influence partner teams and juggle multiple tasks with competing deadlines.
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