Shop Supervisor at Drinks.ng

• As the shop supervisor, you'll be responsible for overseeing the daily operations of the store, including product availability and placement.
• Other duties entail managing the staff and customer services and controlling finances. You will also train new employees and schedule shifts.

Your Job description include the following:

• Manage cash, perform daily bank deposit, reconcile and process invoices, record and secured daily revenue.
• Stock all incoming shipments upon weekly arrival and manage inventory
• Manage stock replenishment and ensure that appropriate levels of inventory for product lines are maintained and ordered.
• Manage store supplies
• Order special merchandise upon request
• Deliver superior customer service while working with the team to promote sales.
• Coordinate emails to and from customers, to and from the head office
• Provide all managerial duties during shift.
• Build and maintain strong relationship with repeat customers.
• Ensure the whole store is tidy and check staff dressing and general hygiene.
• Monitoring shelve stocks and product displays, and the general appearance of the store.
• Overseeing salespeople, cashiers, shelf stockers, and other employees.
• Keeping records of expenditure, sales figures, and employee performance.
• Implementing measures to avoid stock damages, theft, and wastage.
• Investigating market trends and offering products that would appeal to customers.
• Addressing customers' requests, comments, and complaints.
• Training new staff members and scheduling shifts.

JOB REQUIREMENTS

• A bachelor's degree in business administration, financial management, or related field
• Minimum of 3years experience as a retail store supervisor or similar
• Extensive experience with preparing financial and expense reports.
• In-depth knowledge of product and consumer trends
• Exceptional interpersonal skills in dealing with employees and customers.
• Competency in retail management software, such as SAGE, VEND, etc
• Proficiency with Microsoft office especially Excel
• Excellent written and verbal communication skills.