Shop Manager at Hamilton International Academy

Job Description

• Our client require a Manager (preferably female) in their Lekki outlets.
• The ShopManager has to be result driven and be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively.
• As he/she expands store traffic, he/she will be expected to handle administrative duties including report writing, and drive innovation through ideas and concepts.

Responsibilities

• Dedicated to providing great customer service in the store.
• Developing your sales team through motivation and product knowledge education.
• Understand our customers and how they relate to our product.
• Training of staff.
• Tracking sales targets and reporting results as necessary.
• Overseeing the activities and performance of your sales team
• Handling any crisis in your store.
• Arrangement of showroom in terms of merchandising.
• Handling weekly and monthly meetings with your sales team to see to the growth of your store and the company.
• Evaluate all full account/sale targets on a daily and monthly basis.
• Ensure accuracy and effectiveness of all customers' transactions.
• Monitor all customers' complaints and provide effective solutions.
• Assist staff in providing optimal service to all customers and administer all work schedules for staff.
• Manage appropriate cleanliness of the store.
• Maintain inventory of all stock files and excel files.
• Report critical issues to management such as customers feedback on product, staff performance etc.
• Provide information on bestselling items and suggestions on how to improve sales of low selling items.

Requirements

• Minimum of HND. Candidates with Bachelor’s degrees will be given preference
• 3+ years of experience working in a retail environment, ideally in a supervisory role
• Passion about Fashion!
• Excellent interpersonal communication capabilities
• Customer service-oriented attitude
• Confidence to lead and direct a team
• Ability to stay organized and manage time effectively
• Strengths in leadership, management, team building, and problem-solving
• Capability to thrive in a fast-paced and oftentimes high-pressure environment
• Numerical and analytical knowledge to properly manage cash and financial records
• Understanding of basic business management functions
• Enthusiasm and a positive attitude
• Proven competencies in effective communication and management
• Willingness to learn and tackle new challenges