Shisha Attendant at Hospitality Groundworks

Job Summary

• We require the services of a Shisha Attendant. As a Shisha Attendant, you will be responsible to provide basic support and service task to the outlet on all Shisha related operations.

Duties & Responsibilities

• To work as a team with colleagues in all departments, to ensure timely service and a smooth running operation.
• To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
• Check out with your Supervisor before leaving your station or the floor for any reason.
• To have a full knowledge of the services and facilities provided by the hotel in order to answer any questions the guests may have.
• Follow all reasonable work-related requests made by a Manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel
• Clean and reset the Shisha before and after every use.
• Prepare sufficient Shisha heads for the operation and make sure all flavors on the menu are available.
• Prepare the charcoal before the operation
• Take the Shisha orders from the customers.
• Assist with service of food and beverage orders as requested by supervisor.
• Manage and provide shisha requisition forms for supervisor / manager prior to orders.
• Help the waiters in preparing the restaurant mis en place.
• Maintain your station in accordance with standards at all times
• Serve all shisha requested promptly and accurately as requested and in line with standards of service.
• Arrange the Shisha station during the closing time and make sure there is no lighted charcoal left behind.
• Ensure that all guest communications are polite and helpful and exceed guest expectations.
• Maintain all bar and restaurant equipment and glassware in a clean and polished manner using the correct method and equipment.
• To perform any additional duties required by his superiors.

Requirements

• Minimum of 2 years’ experience as a Shisha attendant or in a related position within Hospitality industry.
• Minimum of SSCE / WAEC
• Good English speaking ability
• Strong experience with customer service
• Strong adherence to Health & Safety.