Shift Operations Manager at Alfred & Victoria Associates

Summary

• A Shift Manager is responsible for overseeing the operations of the company.
• A Shift Manager may also dictate employees' hours, adjusting them to fit best with pay and overall needs.

Roles & Responsibilities

• Assign tasks to staff.
• Supervise staff throughout the shift.
• Monitor inventory levels
• Ensure that enough staff members are present for the shift.
• Balance the cash register at the end of the shift.
• Manage bookings.
• Resolve conflict between staff members.
• Monitor and supervise the timely arrival of scheduled employees, be aware of unforeseen challenges like scheduling conflicts and see to it the business is adequately staffed
• Receive feedback from customers and resolve any complaints.
• Address customer concerns in reference to products, services rendered or employee interactions
• Actively seek to resolve any concerns while adhering to the company policy and standards of behavior
• Train new hires on the standards and procedures of the company, from how to handle a negative customer experience to how to properly serve customers
• Oversee and administer tests to see that all employees have a firm understanding of company policy, such as schedule changes and calling into work
• Recognize outstanding employees for exemplary work and call attention to workers that are professional and meet their goals.

Educational Qualification

• HND or Bachelor's Degree or its equivalence in Business Administration, Behavioral Science, or Management. Any professional certificate in a relevant field or industry will be an added advantage.

Years of Experience:

• Minimum of 7 years of experience in a relevant field or industry
• Age: 28- 35 years old.

Skills & Competence Requirements:

• Experience working in a managerial position.
• Excellent interpersonal and communication skills.
• Natural leadership abilities.
• Knowledge of bookkeeping software.
• Ability to multitask.
• Ability to remain calm in stressful situations.
• Ability to properly and accurately assess situations quickly while adhering to company policies
• Ability to work in the standing position for hours at a time
• Facilitate a positive environment and support a safe and productive workplace
• Proven leadership and experience managing a diverse team is preferred.

Salary
Attractive.