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  • Posted: Apr 28, 2023
    Deadline: May 24, 2023
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    AMECRON Nigeria Limited is an indigenous firm established and incorporated on the 26th of June 1980, under the companies and allied matters decree of Nigeria, 1968. Primarily set up, as a consulting Civil Engineering firm, the company served both the private and public sectors for a decade, before entering into the Oil and Gas industry in the turn of the dec...
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    SharePoint & Intranet Support Officer

    Job Purpose

    • The SharePoint & Intranet Support is responsible for day-to-day operation and management of the company intranet.
    • This person is responsible for maintaining the visual design, site navigation and site content.
    • They are also responsible for coordinating key stakeholders, engaging, and training users and monitoring the health of the underlying technology.
    • Support, Run & Maintain of SharePoint On-premises and Share Point Online(Hybrid)
    • Provide functional support to users on intranet portal built on Share point2019
    • Monitor and close out request service catalogue on ServiceNow within Service Level Agreement(SLA)
    • Monitor and close out incident tickets on ServiceNow.
    • Provide weekly report of DRM activities and highlights for review.

    Principal Accountabilities

    Share Point Support Services:

    The Contractor shall be responsible for providing SharePoint, Support Services which shall include but not limited to:

    • Managing and checking the overall NG SharePoint health and functionality
    • Provide NG-Sharepoint functional support
    • Monitoring Share Point trends (e.g, Site usage and growth, disk space usage and growth)
    • Regularly auditing NG SharePoint environment for stability and performance
    • Site creation and lists & user enablement
    • Attend to incidents ticket on ServiceNow
    • Attend to SharePoint request on ServiceNow to close out users request with inSLA
    • Participates in weekly change advisory board meeting.

    Intranet Support Services:

    • Support Intranet granting access to users.
    • Managing user access requests on Intranet Services
    • Content writer and maintenance of information and knowledge resources on the intranet to ensure it is kept up to date and supports users of the system
    • Daily monitoring of intranet Service to ensure obsolete item/news are removed
    • Conducting regular needs analysis sessions, evaluating usability, recommending and implementing improvements on the intranet site
    • Providing support to staff with questions on the approval channels to display items on intranet
    • Managing content team area linking through to the areas of the site used
    • Develop and publish web pop-up banners on intranet SEPCiN webpage
    • Managing & resolving user’s technical issues on intranet pages
    • Supporting the development of team’sintranet service
    • Provide support on SEPCIN website (A-Z links)

    Key Challenges:

    • Safety, security and confidentiality of Documents.
    • Follow-upon customer issues and provide an e2esolution.
    • Action ServiceNow incident tickets within 48hrs.
    • Ability to handle difficult customers
    • Prioritising issues based on business demand

    Knowledge, Skills & Experience

    • A Graduate with a minimum of 2 years experience with a flair for web development and intranet service.
    • Sound knowledge of Document management, Information Management Processes & Sharepoint.
    • Excellent writing and communication skills with a particular focus on writing for the web and social networks on intranet site
    • Basic understanding of the components of common web technology (HTML, CSS, Java script)
    • A self-starter with good judgment, the ability to work in a fast-paced, creative platform and adapt quickly to changing needs and priorities
    • Passion for info graphics design and code development
    • Good communication and networking skills are mandatory.

    Method of Application

    Interested and qualified candidates should send their CV to: cv@amecronng.com using the Job Title as the subject of the email.

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