SharePoint & Intranet Support Officer at Amecron Nigeria Limited

Job Purpose

• The SharePoint & Intranet Support is responsible for day-to-day operation and management of the company intranet.
• This person is responsible for maintaining the visual design, site navigation and site content.
• They are also responsible for coordinating key stakeholders, engaging, and training users and monitoring the health of the underlying technology.
• Support, Run & Maintain of SharePoint On-premises and Share Point Online(Hybrid)
• Provide functional support to users on intranet portal built on Share point2019
• Monitor and close out request service catalogue on ServiceNow within Service Level Agreement(SLA)
• Monitor and close out incident tickets on ServiceNow.
• Provide weekly report of DRM activities and highlights for review.

Principal Accountabilities

Share Point Support Services:

The Contractor shall be responsible for providing SharePoint, Support Services which shall include but not limited to:

• Managing and checking the overall NG SharePoint health and functionality
• Provide NG-Sharepoint functional support
• Monitoring Share Point trends (e.g, Site usage and growth, disk space usage and growth)
• Regularly auditing NG SharePoint environment for stability and performance
• Site creation and lists & user enablement
• Attend to incidents ticket on ServiceNow
• Attend to SharePoint request on ServiceNow to close out users request with inSLA
• Participates in weekly change advisory board meeting.

Intranet Support Services:

• Support Intranet granting access to users.
• Managing user access requests on Intranet Services
• Content writer and maintenance of information and knowledge resources on the intranet to ensure it is kept up to date and supports users of the system
• Daily monitoring of intranet Service to ensure obsolete item/news are removed
• Conducting regular needs analysis sessions, evaluating usability, recommending and implementing improvements on the intranet site
• Providing support to staff with questions on the approval channels to display items on intranet
• Managing content team area linking through to the areas of the site used
• Develop and publish web pop-up banners on intranet SEPCiN webpage
• Managing & resolving user’s technical issues on intranet pages
• Supporting the development of team’sintranet service
• Provide support on SEPCIN website (A-Z links)

Key Challenges:

• Safety, security and confidentiality of Documents.
• Follow-upon customer issues and provide an e2esolution.
• Action ServiceNow incident tickets within 48hrs.
• Ability to handle difficult customers
• Prioritising issues based on business demand

Knowledge, Skills & Experience

• A Graduate with a minimum of 2 years experience with a flair for web development and intranet service.
• Sound knowledge of Document management, Information Management Processes & Sharepoint.
• Excellent writing and communication skills with a particular focus on writing for the web and social networks on intranet site
• Basic understanding of the components of common web technology (HTML, CSS, Java script)
• A self-starter with good judgment, the ability to work in a fast-paced, creative platform and adapt quickly to changing needs and priorities
• Passion for info graphics design and code development
• Good communication and networking skills are mandatory.