Settlement and Chargeback Specialist at Global Pay Limited

Responsibilities
Settlement Processing:

• Oversee the timely and accurate processing of settlements, ensuring compliance with established procedures.
• Reconcile settlement transactions and resolve discrepancies promptly.

Chargeback Management:

• Handle chargeback disputes by investigating, gathering necessary documentation, and preparing responses.
• Collaborate with internal teams to prevent chargebacks and implement measures to reduce their occurrence.

Vendor and Partner Communication:

• Communicate with vendors, financial institutions, and payment processors to resolve settlement issues and discrepancies.
• Establish and maintain positive relationships with external partners related to settlements.

Documentation and Reporting:

• Maintain comprehensive records of settlement transactions, chargebacks, and related documentation.
• Generate regular reports on settlement activities, chargeback trends, and resolutions.

Compliance and Risk Management:

• Stay updated on industry regulations and compliance requirements related to settlements.
• Implement measures to mitigate risks associated with chargebacks and fraudulent activities.

Process Improvement:

• Identify opportunities for process improvement and automation to enhance efficiency in settlement and chargeback procedures.
• Collaborate with cross-functional teams to implement improvements and best practices.

Qualifications

• Bachelor's Degree in Finance, Accounting, Business, or a related field.
• Proven experience in settlement processing and chargeback management.
• Familiarity with payment processing systems and industry standards.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Effective communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits.
• Professional development opportunities.
• Positive and inclusive work culture.