Service Operations Manager at Finicky Clean Limited

Job Summary

• This person will be responsible for managing all clients/locations we perform Janitorial services for.
• This includes performing inspections of buildings on a specified basis, interviewing and hiring staff for open positions, providing feedback to employees, developing a professional relationship with customers and identifying/selling add-on services as needed.

Other duties will include but not be limited to the following:

• Maintaining adequate cleaning supplies at all clients.
• Managing labor cost to at or below 50%.
• Fill in work as needed.
• Assisting with special projects.
• Training new staff.
• Increase brand awareness and drive sales growth
• Development and management of the departmental budget to achieve revenue and profitability goals
• Ability to interact effectively with executives, co-workers, and all outside client reps and or vendors.
• Track and report updates on staff’s productivity

Education and / or Experience

• Bachelor's Degree (B.A.) in Business Management preferred;
• 5+ years related experience and training; or equivalent combination of education and experience.
• Minimum of 5 years management experience supervising 1st and 2nd and 3rd level managers.
• Previous performance evaluation experience of verifiable increase in sales.
• Working knowledge of human resources processes.
• Please be sure you meet all the necessary criteria prior to applying.
• Excellent computer skills, high proficiency in usage of ERP solution, strong business & marketing skills, and currently live in Lagos.

Competencies / Skills:

• Previous Management experience.
• Experience in the cleaning service operations
• Excellent customer service skills.
• Self-sufficient.
• Reliable.
• Excellent problem-solving skills.
• Excellent skills motivating and managing upwards of 15 employees.
• Available to work between 8am and 5pm Monday thru Friday with on call availability every other weekend.
• Monitor company phone as needed.
• Strong business and marketing experience in B2B and B2C markets
• Computer skills to include: Microsoft Word, Excel, Outlook, and Power Point
• Ability to speak clear and effectively for public speaking events, presentations, key customers meeting, and engagement with executive management
• Both sales and marketing management experience at a senior level
• Must have excellent attendance and a clean background.
• Candidate must be highly coach-able, skilled multi-tasker, and able to manage team to meet or exceed company’s growth & profitability.
• The Senior Operations Manager must possess strategic planning skills ensuring the development and implementation of a clear strategic plan for the organization.
• Financial planning skills: Responsible for looking at the future of the business and making key investments and investment recommendations. He or She must be prudent.
• Interpersonal skills: The SOM must be able to support the development of a healthy internal culture that retains key employees and encourages their professional development as well as maintain the culture of the organization.
• Leadership skills: Responsible for leading the entire business units of the organization. Must have the ability to motivate and lead people, manage people and hold employees accountable.
• Must have strong knowledge of operational procedures.
• Must have knowledge of other business process and function (finance, HR, procurement etc.).