Service Operations Executive at Interswitch

Job Description

• To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Interswitch Network.

Responsibilities

• Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities with regards to the following services; Functional Responsibilities
• Settlement Computation and Collation
• Switched transactions settlement
• Processed transactions billing
• Services/Network billing
• Settlement Adjustment
• Settlement Representment
• Exception Investigation and resolution/escalation
• Ensure disputes to be settled daily are settled accordingly
• Identify exceptions to the above, investigation and resolve/escalate
• Dispute Operations
• Arbitration
• Arbitration Billing
• Pre-arbitration
• Chargeback processing
• File processing
• Card Scheme clearing file processing (Mastercard, Visa, Discover, Amex, JCB etc)
• Card file processing
• Routine Report Delivery
• Daily Settlement Reports (Details and Summaries)
• Daily Card Management Reports (Card balance, statement, Activity reports)
• Periodic Analytical reports i.e Weekly, Monthly or Quarterly
• (QOC, QMR, CBN Data etc)
• Ensure delivery of Daily Dispute Reports (Details)
• Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency
• Specialized Services
• Airtime Stock Balance monitoring and reconciliation reporting
• Airtime Stock procurement and top up confirmation
• Agent registration
• Agency Network Virtual account top up
• Agent Details update management
• Mobile Platform Business Reversal Settlement Advice
• Service Desk
• Case Resolution
• Administration
• Self-Management
• Productivity Management
• Performance management
• Knowledge Acquisition and utilization

EDUCATION AND EXPERIENCE

• Academic Qualification(s): BEng / BSc
• Professional Qualification(s): ▪ N/A however relevant experience in EFT and/or Accounting systems principles is an advantage
• Experience (Number of relevant years): 0 - 2 years