Service Manager Earthmoving & Mining at Liebherr Group

About the job

• At Liebherr, innovation, quality and reliability are our top priorities – particularly in the earthmoving and mining sectors. Our machines set the standard, and thanks to a global service network, we offer fast, professional on-site support. Become part of the global Liebherr world and shape the future with us.
• For Liebherr Nigeria Ltd., we are looking for an experienced
• Service Manager Earthmoving & Mining to lead aftersales service operations for Earthmoving & Mining equipment in Nigeria. You will be responsible for delivering high-quality service, maximizing equipment uptime, and driving customer satisfaction and service business growth.

Your tasks

• Service Operations: Manage all field and workshop activities, ensuring safe, timely and high-quality execution
• Customer Support: Serve as the main customer contact and resolve issues efficiently
• Leadership: Lead, coach and monitor service teams
• Technical Support: Guide to troubleshooting and major repairs
• Parts & Planning: Ensure parts availability and optimize service planning
• Warranty & Quality: Oversee warranty handling and continuous improvement
• Business Growth: Identify opportunities to increase service revenue and warranty recovery
• Cost & Reporting: Control costs and track performance against KPIs
• Compliance & Safety: Ensure adherence to standards and HSE practices

Your Skills

• Bachelor’s degree in mechanical, electrical or related engineering field
• 7–10 years’ experience in heavy equipment service (mining/earthmoving preferred)
• Proven experience managing efficient, well-performing service teams and operations
• High customer satisfaction orientation and
• Strong technical knowledge (hydraulics, engines, electrical systems)
• Experience with Liebherr equipment is an advantage
• Fluent in English
• Willingness to travel frequently within Nigeria