Service Manager at TeamAce Limited

Job Description

• Coordinate and conduct Inspection.
• Installation, Commissioning, Maintenance, Repairs, Service and Operation of Electrical, Mechanical, and Instrument equipment aiming at ensuring project accuracy and quality from conception to completion.
• Oversees the activities of the service department, workshop teams and prepare weekly/various service reports.

Duties & Responsibilities

• Preparing, scheduling, coordinating and monitoring the assigned engineering projects
• Monitoring compliance to applicable codes, practices, QA/QC policies, performance standards and specifications
• Interacting daily with the clients to interpret their needs and requirements and representing the Organisation in the field
• Perform overall quality control of the work (budget, schedule, plans, personnel’s performance) and report regularly on project status
• Cooperate and communicate effectively with line manager and other projects participants to provide assistance and technical support
• Review engineering deliverables and initiate appropriate corrective actions
• Present and explain proposals, reports and findings to clients (Inspect & prepare quotations/estimates for Customers.
• Perform administrative functions such as reviewing and writing reports
• Give technical support to the sales team
• Maintain/update the Customer’s database
• Ensure Service calls are promptly and effectively attended to
• Authorise opening of Job Cards & supervise costing and prompt closure of job cards
• Any other jobs that may be assigned by Superior Managers.

Requirements

• University Degree and relevant Certifications
• 3 years of experience in service-focused roles
• Excellent communication and collaboration skills
• A proven ability to handle pressure and meet deadlines
• Proven experience in high-end client engagement.
• Self-driven and result-oriented with proficiency in the use of MS Word, Excel and PowerPoint.
• Relationship management skills & openness to feedback.
• Sound knowledge of Diesel generating sets (especially with Perkins engines) and their repairs, overhauling and accurate fault diagnosis
• Good working knowledge of power generation industry standards and practice.

Remuneration

• Fixed salary + Incentive.