Service Level Coordinator at Oilserv Limited

The Service Level Coordinator responsibility is to ensure the availability of all ICT services (Internet/Wifi/Active Directory/Cloud Services/Network Infrastructure/Printing Services etc) across all Oilserv companies.

To operationalize the groups ICT policies/strategies and implement ICT practices for the ICT Infrastructure Service Support team, which are aligned with and support the global ICT strategy for the group.

Job Details

OPERATIONAL 

• Lead all project ICT initiatives and deployment.
• Installing and configuring software, hardware and networks                   
• Monitoring system performance and troubleshooting issues
• Ensuring security and efficiency of IT infrastructure
• Manage network servers and technology tools
• Set up accounts and manage domain and application account policies
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls, backups and firewalls
• Upgrade systems with new releases and models
• Develop expertise to train staff on new technologies
• Build an internal wiki with technical documentation, manuals and IT policies
• Manage Change management for approved changes
• Coordinate troubleshooting, systems backups, archiving, disaster recovery, and information security, and provides expert support when necessary.
• Supervise the implementation of internal systems for the firm
• Monitor the firm’s systems daily and respond immediately to security or usability concern

Requirements

• Bachelor’s degree in Computer Science, Engineering or any other numeric discipline.
• ITIL v3 Certifications
• Microsoft Environment Certifications (MCSE,
• Project Management Certifications
• Microsoft Azure related Certifications
• Microsoft 365 Certification
• Candidate should have a high level of supervisory and inter-personal skills. IT Service delivery and Infrastructure management techniques to enable the candidate maintain existing IT infrastructure and manage the IT support services team, foster innovation and ensure that IT supports the business adequately.