Service Fulfilment Engineer at VDT Communications Ltd

Role Summary

• The Service Fulfilment Engineer’s (SFE) role is to support sales productivity by securing the technical close in complex solutions.
• The SFE collaborates with sales, Core Network management and FSEs to ensure proposed deals include technical solutions that accurately address customer needs.
• The SFE carries out network analysis, develop cost-effective high level customers designs, which enhances sales and improves the productivity of other supportive departments.
• The role also provides level 1 support service to the sales & marketing team.

Duties

• Proactively scopes the technical solutions required to address customer requirements, assesses customer needs, and recommend solutions that optimize value for the customer and the VDT brand.
• Investigates, test and recommend variety of new equipment.
• Coordinate requirements for proof of concept with product Management/Product development
• Supervises Site Survey and present same to sales & Marketing
• Monitor and manage the technical pre-sales environments.
• Service and Value
• Design of Network diagrams to meet customer’s requirement
• Advise customers on proposed designs
• Provide Level 1 support to sales and marketing by means of pre-sales meeting and responses to bids.
• In conjunction with sales personnel, develop and conduct transition briefingcommunicate commitments, expectations, to the customer/ organization e.t.c
• Coordinate requirements for proofs of concept with Product Management / development. Advise technical on positioning of new POPs from analysis of survey reports
• Ensures proper documentation of all customer request/requirement and meetings
• Responsible for preparing for meetings and tailoring communications to address business needs of potential clients as part of the pre-sales process
• Documentation of network maps.

Requirements

• B.Sc / HND in Electrical Engineering / Telecoms Engineering / any relevant discipline CCNA/CCNP is an added advantage
• 5 - 10 years relevant work experience.
• System Engineering
• Sound knowledge of Access Network Infrastructure
• Project Management
• Sound knowledge of network operations
• Sound analytical and presentation skills
• Sound verbal and written communications skills
• Excellent disposition and interpersonal relations
• Ability to work under pressure
• Adequate technical disposition to guarantee thorough knowledge of services and service delivery platforms High sense of professionalism and creativity
• Highly developed and demonstrated teamwork skills.