Service Fulfillment Engineer at IpNX Nigeria Limited

Purpose of the Job

• Reporting to the Team Lead West, Network Core & Service Delivery, the Service Fulfilment Engineer is responsible for deploying carrier grade and reliable network infrastructure and services for ipNX enterprise customers in accordance with set SLAs.

Expected Key Results

• Install, configure, optimize and maintain network connectivity infrastructure & systems for the ipNX Network as well as for enterprise customers as per agreed set standards and SLAs.
• Safeguard performance, capacity, availability (>99.9%) and quality of the ipNX network by monitoring emerging incidents and initiating preventive actions.
• Recommend areas of improvements, product enhancements incl. new platforms, features and services that meets present and future needs of the voice communications business.Offer pre-sales support and provide accompanying proposals and design documents with the most optimal and cost effective solutions that meets the business objectives.

Educational Qualifications

• BSC Computer Science / Computer Engineering / IT Related Disciplines (2.1/Upper Credit Minimum)

Functional Skills:

• Understanding of Communications Networks. Cisco network certification is required.
• A good grasp of Wireline & Wireless Installations (Fibre & Ethernet Cabling, IP Planning, RF Planning, Network Design, Installation and Maintenance)
• High degree of Microsoft Office Suite competence [Bonus: Visio, MS Project]
• Fluent English
• Exemplary Communication Skills [Face to Face and over the telephone]; Ability to communicate effectively at all levels of an organization

Work Experience:

• At least 5 year experience within the telecoms space as a Network/Communications Engineer
• A good understanding of computer networks as well as some aspects of project management (Cisco Certification | PMP is a bonus)
• A good grasp of technical (wireless & wireline) installations and willingness to learn more
• Practical Experience with Network Connectivity Devices (Routers & Switches)
• Experience with LAN/WAN Network Design and Configuration
• Good working knowledge of Microsoft Office Suite [including MS Project &Visio]

Other Requirements

• Customer Focused
• Hardworking and Tenacious
• Action Orientation
• Tech Savvy
• Result Driven
• Excellent Decision Quality
• Attention to Detail
• Problem Solving
• Excellent troubleshooting and analysis skills
• Impeccable Customer Service and Support Skills
• Customer Focus
• Self-Development