Service Engineer - Process Automation at Schneider Electric Nigeria

About the job

• An exciting opportunity has arisen within our Process Automation (PA) business unit for a Two Service Engineer to join our delivery team, operating as part of Africa Hub. As a Service Engineer, you will be part of a team responsible for providing technical support, troubleshooting, and maintenance services for our Process Automation systems at critical customer sites, mostly with DCS and Safety solutions. This role includes both regular maintenance and brownfield projects with a wide technology spectrum. You will work closely with our clients to ensure the smooth operation and optimization of their automation systems.

What will you do?

• Perform installation, commissioning, maintenance, and troubleshooting of process automation systems (including controllers, HMI, network, and workstations).
• Conduct system testing and participate in system integration activities.
• As a team member, develop logic & HMI screens for brownfield projects and system setup in staging areas.
• Provide technical support to customers, including diagnosing and resolving system issues.
• On-duty availability, on a weekly basis, for department scheduling.
• Collaborate with clients to understand their operational needs and deliver tailored solutions.
• Conduct system upgrades and enhancements to improve operational efficiency.
• Maintain accurate records of service activities, including reports on service calls, system modifications, and customer interactions.
• Stay updated on the latest technologies and trends in process automation.

What skills and capabilities will make you successful?

• You need to enjoy learning new things every day. Our technology evolves, so do we.
• Problem-solving, even under time-pressure, is required.
• Ability to work both independently at site and in a team environment in office.
• Collaboration - working as a team with peers and Project Managers is key to deliver timely results.
• Technical writing for service activities, including reports, logs, and technical documentation.
• Willingness to travel to customer sites for up to 75% of the working period.

What's in it for you?

• Career Development- Access to tailored learning programs, mentorship opportunities, and a clear path for progression within a global organization.
• Continuous Learning - Upskill through hands-on experience, internal training platforms, and exposure to cutting-edge tools and technologies.
• Global Exposure - Collaborate with diverse teams across regions, gaining insights into international best practices and expanding your professional network.
• Meaningful Work - Be part of projects that make a real impact — from shaping talent strategies to enhancing employee experiences.
• Supportive Culture - Work in an environment that values respect, inclusion, and collaboration, where your voice is heard and your contributions are celebrated.
• Perks & Benefits - Competitive compensation, flexible working arrangements, wellness programs, and more — because your well-being matters.

Who will you report to?

• Reporting to: Service Manager - Sub-Saharan Africa, Process Automation
• Team Environment: Collaborative role within the Process Automation Delivery Team
• Stakeholders: Internal engineering teams, project managers, and external clients across industrial sectors
• Role Type: Individual contributor positions with high technical responsibility and client-facing engagement