Service Engineer, Mechanical at Wartsila Marine

• As a Service Engineer – Mechanical, you will provide technical field services to ensure the proper functioning and maintenance of Wärtsilä equipment. Your expertise will help us deliver high-quality workmanship ensure to maintain service delivery standards, support business growth, ensure timely project execution, and meet customer expectations

Key Accountabilities

• Performs technical tasks and troubleshooting in the field, contributing to the functionality of equipment and diagnosing and resolving technical issues in collaboration with the service team and customers.
• Provides technical support and guidance to customers, enhancing their experience and ensuring the reliability of products in operation.
• Collaborates across multiple customers, external stakeholders and cross-functional teams to coordinate on-site activities and share expertise, ensuring timely and efficient service delivery and contributing to service delivery excellence.
• Participates in the continuous development of field service processes and methods by providing feedback on service processes and equipment performance, aiming for increased efficiency and customer satisfaction.
• Maintains accurate records and reports of field service activities, ensuring compliance with company policies and customer requirements. Adheres to safety and quality standards.

Required educational qualification:

• HND/BSC (Mechanical) with 5-8 years of experience
• Working experience in any Gas engines (Must have)
• Willingness to travel extensively (Must have)
• PMP Certification (Good to have)
• Safety Certification like OSHA/NEBOSH (Good to have)
• Practical knowledge of field service operations and technical expertise in relevant equipment and systems.
• Identification and implementation of improvements to service processes based on operational performance and customer feedback.
• Working independently and providing support to peers, contributing to the team's overall service delivery.
• Communicating effectively with customers and team members to resolve service issues and meet operational requirements.