Service Engineer at Avery Nigeria Limited (ANL)

Responsibilities

• Responds to customer complaints.
• Evaluates and resolves customer’s problem.
• Installation of machine.
• Troubleshoot and proffer solution to customer equipment
• Train customer personnel on machine operation.
• Repairs, tests, and maintains machine.
• Monitors performance of the machine.
• Provides customers with regular reports and feedback on their service requests.
• Develops and maintains relations with customers.
• Reports common complaints of customers to top management in order to address the situation for future reference.
• Marketing and sales of contract services to potential and existing customers on the phone, by email, and in person. 
• Offers feedback on product development, features, and functions.