Service Desk Analyst at Tenaris

What will you do in your day-to-day job

• Assists providing user support and solves hardware, software, technology and application incidents carrying out tasks such as password reset, remote desktop installations and license updates. Generates trouble tickets and ensures user satisfaction.
• Collaborates on physical assets carrying the appropriate inventory record for requested pieces of equipment and machines.
• Assists optimizing operation and user assistance proposing improvements in the operation process. Collaborates identifying IT improvements and requests their development, participating in all issues.
• Carries out the necessary activities to provide immediate incident solutions, so that customers countinue with their work as soon as possible.
• Suggests improvements to the Incident Management Process and ensures incidents to be closed, complying with procedures and practices and minimizing the impact of the incident on Service levels.
• Complies with Tenaris policies, procedures and management standards, and ensures adherence with all laws and regulations that apply to the area of responsibility.
• Protects from damage, theft or misuse the facilities, equipment and other physical resources assigned to his/her area.

Your profile:

• Degreed in: A tertiary qualification in a field related to Information Technology
• Experience: Minimum of 1–3 years of relevant work experience
• Language: English - Intermediate
• Specific knowledge: Globally Recognized Certifications in either Microsoft, Cisco etc; Strong customer service orientation; Familiarity with ticketing systems; Troubleshooting and problem-solving abilities; Communication and interpersonal skills; Skills to work consistently within industry recognized standards and in-line with the best practices guidelines