Service Delivery Manager at MEDLOG Nigeria

About The Opportunity

• The role verifies all received documents from clients to track vessel activities till it berths.
• He/she processes duty assessments for client’s payments, coordinates operational activities until the empty container is returned.

Key Responsibilities

• Receives shipping documents and verifies compliance.
• Liaises with shipping companies to track vessel location and updates clients accordingly with the most up-to-date information.
• Liaises with shipping line/team for rotation number to generate duty assessment.
• Responsible for processing form M/LC /PAAR/NXP and import duty. -if applicable
• Updates and informs clients on shipments activities on the port via software and emails.
• Processes third party compliance documents (NAFDAC, SON,NESREA, COO, NAQS, etc.
• Daily review of shipment activities with the operation team to determine the weekly delivery schedule.
• Follows up with clients for new shipment allocation.
• Provide expert advice to clients on cost-saving alternatives in the supply chain/logistics operations.

Required Skills/Abilities

• Knowledge of Business Analysis tools
• Excellent communication skills
• Persuasion skills
• Report writing skills.

Education and Experience:

• Bachelor’s degree in any relevant field.
• 5years experience as a Service Delivery Manager or similar role
• Knowledge of Supply chain management
• Experience in Logistics (import/Export)