Jobs Career Advice Post Job
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

Oops! It seems this job from Barnksforte Group Limited has expired
View current and similar jobs using the button below
  • Posted: Jun 7, 2025
    Deadline: Jul 31, 2025
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Barnksforte Technologies Limited is a subsidiary of Barnksforte Group, a parent company with subsidiaries like Barnksforte Global Ltd. We are a conglomerate incorporated in Nigeria with domestic and international business portfolios and trade links. We offer development solutions in Africa and internationally. Barnksforte Technologies Limited was birthed wit...
    Read more about this company

     

    Service Delivery Manager

    Our Exciting Opportunity:

    • We are now looking for a Service Delivery Manager who will be responsible for ensuring the correct and proper delivery of customer support services to our customers.
    • In this role, you will be responsible for the Technical and financial performance of delivered customer support services.  
    • You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer satisfaction.
    • The role also includes leading the customer network support engineers’ team and working closely with the competence centers, global support, and product line maintenance teams. 

    Responsibilities

    You will:

    • Responsible for the financial and commercial as well as environment, health and safety (EHS) performance of delivered customer support services
    • Collaborate and maintain relationships
    • Active contributor in the Sales process, identify new business opportunities and drive Add on Sales, in cooperation with Account team
    • Manage the contractual requirements towards the Customer Support organization
    • Distribute information to internal partners and call out delivery Issues
    • You will stay up to date with financial data
    • 24/7 support in emergency situations

    Requirements
    To be successful in the role you are:

    • Minimum of Graduate Degree in Engineering (Telecommunication or IT preferred) or Equivalent
    • Minimum of 10 years of working experience and at least 5 years of Service Delivery Management experience.
    • E2E knowledge of Telecom Network including Cloud, Core, RAN and Revenue Management Nodes
    • Financial analysis skills
    • Negotiation and argumentation
    • Change and improvement management skills
    • You will promote knowledge sharing and mentoring
    • Delivering Results & Meeting Customer Expectations
    • Presenting & Communicating information
    • Responsible for delivering results & meeting customer expectations
    • You will drive Entrepreneurial & Commercial Thinking
    • Leading & Supervising
    • Deciding & initiating action
    • You are capable of coping with pressures & setbacks

    You should also have:

    • Very good leadership and management skills
    • Excellent social skills and strong customer orientation
    • Self-motivated and teammate.
    • Ability to adapt to change
    • Ability to work under pressure
    • Trade compliance knowledge
    • Persuading & Influencing
    • Relating & Networking.

    Check how your CV aligns with this job

    Method of Application

    Suitably qualified candidates can submit their CVs to : careers@barnksfortegroup.com with the job title  and location as the subject.

    Build your CV for free. Download in different templates.

  • Apply Now
  • Send your application

    View All Vacancies at Barnksforte Group Limited Back To Home
View Hot Nigerian Jobs Today »

Career Advice

View All Career Advice
 

Subscribe to Job Alert

 

Join our happy subscribers

 
 
 
Send your application through

GmailGmail YahoomailYahoomail