Service Delivery Executive at Sproxil

Roles and Responsibilities

• Establishes and monitors adherence to project management and service delivery as well as planning & controls standards;
• Ensures products and services are purchased in the most cost- and time-efficient manner;
• Coordinates project activities of external vendors to ensure services delivered consistently meet customers’ expectation;
• Ensures the delivery of services to customers within the agreed scope of work and timeline;
• Maintain high performance levels for service-related processes, and implement improvement activities wherever necessary;
• Provide accurate documentation of project and services delivered to customers;
• Liaises with sub-contractors and 3rd party service providers on the strict guidelines given to them to meet customer expectations;
• Develops full-scale project execution plans and related communication documents;
• Ensure projects are delivered within scope, cost and time committed to customer;
• Works closely with other internal departments and stakeholders through proper communications to ensure client expectations are met;
• Develops and delivers progress reports, requirements documentation and presentations where necessary;
• Recommend methods of improvement and see that actions are implemented on time for service delivery upgrades;
• Provide accurate and weekly reports to the Head of the unit on performance of the service delivery;
• Maintain high performance levels for service-related processes, and implement/propose improvement activities wherever necessary;
• Any other task(s) /duty that may be assigned by the Head, Service Delivery.

Qualifications and Experience

• A Bachelor's Degree in Business Management or any discipline
• Minimum of 3 years of related experience in ICT, Pharmaceutical industry or FMCG sector;
• PMP qualified or other Project Management Certification (PRINCE II, ITIL etc.) desirable.