Service Delivery Coordinator – Subsea Well Interventions at Baker Hughes

The Service Delivery Coordinator for Subsea Well Interventions in Nigeria will be accountable for the service delivery performance for our portfolio of products and services. Ensures that Baker Hughes maximizes its short- and long-term revenue, profit, and cash collection opportunity. You will enable flawless execution, on time delivery, contract adherence and cash collection for the assigned jobs.

As a Service Delivery Coordinator, you will be responsible for:

• Owning the resolution of post-sales technical customer issues by handling all technical escalations from the customer and leverage the relevant organization engineering infrastructure to address the issues, implement lessons learned, drive closure for technical investigations and implementation of preventive measures
• Being accountable for operational execution: project readiness assessments (iPRA), create and manage GRID work orders, pre-job briefs with Field Services Specialists and Product Service Leads, and drive Asset condition reports and end of well reports for the LWI projects in the region
• Providing technical support for bids and proposals: develop scope of work for additional requests from Customers that can result in variation orders or additional orders
• Driving the operations planning, surveillance, lessons learned capture, continuous Improvement: Maintains up-to-date manuals and drawings to support installation of all kit
• Ensuring field services specialists are up to date on installation practices & provides support during troubleshooting/etc
• Being familiar with the assigned client’s process for Management of Change / escalation to ensure the proper process is followed when there is risk of not achieving the clients objectives
• Escalating of issues that can impact service delivery promptly
• Ensuring invoices are in line with contract/quote, with no revenue leakage and timely collection of cash

Fuel your passion

To be successful in this role you will:

• Have at least an Engineering  Bachelor's degree from an accredited college or university
• Have 7 years’ experience within Subsea operations and preferably Well Interventions
• Have good hands on knowledge of wellbore intervention
• Be able to demonstrate good oral and written communication skills.
• Be a collaborator with business partners, exhibiting sound interpersonal and leadership skills.
• Have effective problem identification and solution skills
• Able to manage multiple projects simultaneously