Service Data Analyst at Willers Solutions

Overview
Our client is looking to fill the role of a Service Data Analyst. The ideal candidate will be responsible for the management of data sources, guaranteeing data quality and accuracy and providing adequate business intelligence for data-driven decision making for process improvement.

Job Description

• Work closely with subject matter experts, marketing teams or management to develop and implement process improvement strategies.
• Analyze data from conceptualization through presentation and requires proficiency with analytical tools, knowledge of data analysis methodology, use of presentation software, and strong communication skills.
• Drive strategic data-informed decisions by consulting with clients and leadership to identify and clarify key business needs across functional area.
• Summarize findings in reports submitted to senior managers who use the data sets to solve service challenges.
• Compare improved service levels with increased product variety to determine the main cause for the improvements. 
• Draft analysis reports with clarity and present statistical information and feedback into easy-to understand reports or presentations for management decision-making processes.
• Reconcile data reports and results using latest data visualization tools.

Requirement

• 4-6 years’ proven experience as a Data Analyst or Business Intelligence expert in a multinational.
• Extensive knowledge of PCs and related software applications, such as Word, PowerPoint, Excel, Project.
• Demonstrated ability & experience using statistical packages for analyzing datasets.
• Excellent knowledge of data visualization tools e.g. Power BI, Tableau, Google Data Studio
• Ability to pay attention to great detail and accuracy of judgement.
• BSc. in Mathematics, Computer Science, Economics, Information Management or Statistics