Service Advisor (Lagos) at Integrated Automotive Services

Job Description

• Reporting to the Workshop Manager, the Service Advisor is responsible for the maintenance & repairs of fleets in line with specifications and standards.
• The incumbent ensures full compliance on all workshop service level agreements through effective supervision of technicians to deliver the expected productivity level for the workshop.
• Measure and allocate time with the Workshop Manager & measures staff & parts operations
• for "Productivity/ Efficiency" and timely deliveries.
• Work with the Workshop Manager on simultaneous operations to achieve early delivery of fleet operation vehicles.
• Work with Workshop Managers on maintenance forecasting and budgeting activities and agree on performance goals for the workshop.
• Receive the vehicles for both inspections and maintenance work as indicated by the fleet group.
• Agree on annual maintenance projections for vehicles under his share.
• Oversees the "Productivity, Efficiency & Capacity Utilization" of the "TEAM" as assigned to the Office.
• Oversee and control all works belonging to the "TEAM".
• Call & Presides over progress meetings of the "TEAM".
• Report operations as demanded by the immediate leadership on HSE and Engineering operations including technical reports.
• Oversee the administration of the areas of control such as store requisition and follow ups and report "Fill Rates" urgently.
• Agree modifications with the operations leadership for the efficient running of the workshop and defend such modifications
• Monitor programmes and procedures to ensure on-time delivery & Maintain in-depth working knowledge of the unit’s systems and processes
• Provide feedback to workshop leadership to ensure all concerns have accurate and timely information on order, delivery status and/or changes.

Requirements

• Education: Minimum of a First Degree or equivalent in Mechanical Engineering.
• Experience: Minimum of 4 years working experience in similar role.
• Professional Membership or Registration
• Relevant professional qualifications in automotive/related field.

Skills:

• The incumbent must demonstrate the following skills:
• Excellent English written and communication skills.
• Good teamwork skills.
• Ability to meet set targets (result oriented) and deadlines.
• Excellent listening skills.
• Superb communication Skills (Written & Oral).
• Interpersonal relationships.
• Good decision and solving problems skills.
• Ability to organize, plan, and prioritize work.
• Ability to organize and get things done.
• Ability to operate the computer and assess PM on schedule calendar.
• Good time management skills.
• Ability to develop continually towards self-development.
• The individual must be flexible/adaptable and persistent in meeting set targets.