Service Account Manager (SAM) - Enterprise Business at Ascentech Services Limited

SERVICE ACCOUNT MANAGER (SAM) – ENTERPRISE BUSINESS

• Job Scope: (70% Collection & Retention – 30% Sales (Win back, New Sales, Upgrade)
• Actively maintaining a superior depth of product knowledge in their designated product areas, including
• Competitive Offerings.
• All solutions enabled by the products.
• Portfolio of implementation case studies & use cases.
• Information on future product development

Job Responsibilities:

• Meeting or exceeding planned Collection Targets month on Month
• Maintaining and developing the rapport with the Existing customers.
• Coordinating with relevant team for all service issues
• Coordinating the sales efforts with marketing team.
• Acquiring deposits and balance of payment from clients.
• Visiting potential clients to evaluate their needs and promote our new products.
• Managing and closing the Collection cycle, Win backs, New Sales & Upgrade
• Develop Sales (Win back. New Sales & Upgrade) Proposals and Follow up on Sales Activity.
• Present information about company offerings during seminars or other large events to potential customers.
• Give customers product demonstrations (In-person/Web Platform) and educate them about the features & benefits of the product.
• Create, present and deliver meetings and sales visits as required.
• Demonstrate leadership abilities and superior presentation skills in a multi-cultural environment.
• Understand the needs and pains of the customer and ability then to link them to a set of products / solutions provided by Engineering Team.
• Maintain understanding and awareness of all relevant competitive products in the marketplace.

Skills:

• Competency in Microsoft applications including Word, Excel, and PowerPoint.
• Basic understanding of Reports for Collection & Retention, WINBACK & Sales
• Good presentation skills, with the ability to present both via Live & Web Platform to inexperienced users as well as senior leadership members.
• Ability to work independently or in a team environment.
• Self-motivated and able to work under pressure.
• Value Selling, Customer Service Expertise
• Negotiation Skills
• Excellent verbal and written communication skills

Requirements:

• A Graduate with relevant work experience of  3 years Minimum
• Previous experience in IT Sales/ Telecommunications would be an added advantage.
• Should have had prior client-facing experience.