Senior Technical Lead - Enterprise Solutions at Estuary Business Solutions (EBS)

Job Description Summary

• The Senior Technical Lead, Enterprise Solutions will be responsible for leading the architecture definition, design and technical implementation of Enterprise and ICT initiatives such as provision of cloud infrastructure and services, Machine2Machine and IoT Solutions, Enterprise Broadband and Mobility Services, Fixed wireless and Broadband solution such as Fiber, leased lines, EI sales etc., customized office productivity tools for SMEs, SoHo and large corporations, Enterprise capabilities as a service, roaming and interconnect services and Data Monetisation.

Key platforms and Services to be covered include the following:

• Lead and Opportunity Management
• Order Management System
• Workforce Management System 
• Converged Subscription Management System
• Converged Billing System (Wholesale and Retail)
• Partner Management System
• Provisioning System
• Digital Shop and Marketplace
• Incident Management System
• Contact Centre and Feedback Solutions

Key Responsibilities

Strategy & Business Understanding

• Good understanding of organisation’s strategy and translation of business requirements into technical solutions 
• Understanding of key architecture and solution building blocks for all technical capabilities in the Enterprise services architecture domain for a Telco and TechCo 
• Involve in co-creation of enterprise and Fixed broadband services and initiatives with Business teams and drive the implementation
• Support the Domain Architect in developing a high-level view of current and future state business and solution architectures for Enterprise Services that are well connected and aligned with business strategy
• Evaluate developments in architecture and technology trends in the industry and recommend value-adding improvements to the Enterprise, Fixed Broadband and ICT domains architecture roadmap

Solution Architecture Definition, Design and Implementation Supervision

• Carry out detailed Architecture Impact Analysis for all ICT, Fixed Broadband and Enterprise services and business requirements before implementation
• Create low-level designs covering all components for all Fixed Broadband, ICT and Enterprise solutions to guide software developers and implementation team
• Document all designs and create relevant artefacts for all solutions using standard templates and diagrams such as system integration views, API details, design flows, data integration document, etc.
• Oversee the implementation of systems and capabilities impacting Enterprise services, ICT and Fixed Broadband products, including network integration, infrastructure deployment, application development/deployment and data integration. 
• Carry out detailed capacity planning for key platforms, services and solutions to ensure robust and scalable solution delivery
• Coordinate cross-functional teams of implementers and vendors for the end-to-end delivery of solutions, products and services

Software Engineering

• Design the architecture of software systems, including databases, user interfaces, application modules and components, APIs etc. and translate the design plans into functional code using various programming languages. 
• Design scalable applications architecture based on trend analysis of usage and forecast, and benchmark application capabilities based on projected growth.
• Support developers in documenting code specifications and versioning for references and maintenance
• Involve in peer review of codes to ensure efficient and optimal codes for solutions
• Support in software and applications unit and integration testing
• Solution post implementation support and operational handover
• Prepare solution handover and operationalization documentation for Operations and support teams
• Monitor the performance of newly implemented systems and solutions and identify areas for optimisation. 
• Resolution of early life support issues and escalations
• Monitoring and retrofit of design exceptions and transition architectures
• Periodic design and architecture compliance assessment on new solutions and initiatives.

Qualifications and Experience

• Over 8 years’ work experience in Telco and/or ICT industry with solution architecture and design skills
• Knowledge of GSM Network architecture and technology evolution
• Understanding of various technologies for Fixed Broadband Services such as Fiber to the Home, Fixed Wireless, EI services for corporations etc.
• Experience in design and delivery of GSM and ICT products for Enterprise customers such as SMEs, SoHo and large corporations
• Knowledge of Partner Management processes to support Interconnect, Roaming, and resellers of products and services
• Vast experience in systems design and integration in a complex environment with multiple technologies and solutions.
• In-depth proven experience in Architecture governance, Business Capability & Value Chain Analysis, Transition Architecture & Roadmaps 
• Knowledge of Telco 2.0. and Web 3.0. technologies 
• Business Process re- engineering and management experience
• In depth proven experience in digital (IoT, Cloud, etc.) and how they drive the digital agenda.
• Good understanding of Systems networking and data communication in a large enterprise using advanced technologies such as MPLS and wireless solutions
• Understanding of cloud services and concepts
• Good knowledge of Micro-services technology and solutions
• Software design methodologies and practices
• APIs development and management
• DevOps practices
• Software Programming languages
• Knowledge of Agile Software Delivery methodology
• Versatile in creating relevant UML diagrams for technical solutions
• Experience and prior involvement in a Digital Transformation Programme