Senior Storage Engineer at Amecron Nigeria Limited

Description
General Services:

• 1st and 2nd Line Incident Management
• 1st and 2nd Line Incident Management
• 1st and 2nd Line Incident Management
• 1st and 2nd Line Incident Management
• 1st and 2nd Line Incident Management
• Request Management
• Change and Problem Management
• OS Backup Management
• Asset Inventory, Support Documentation and Spares Management
• Hardware Infrastructure management/support.

Specific User Services:

• PARS Restore
• Storage Provisioning
• Tape Restore Request.

Backend Services:

• Daily Backup Exception Report Management
• Daily Filer Status Monitoring
• Monthly Tape Backup Progress Reporting
• Failed Disk Replacement
• SharePoint Daily Backup Management
• Internal Audit of Monthly Tape Backup Process
• Normalization of Storage Infrastructure Aggregates
• Normalization of Storage Infrastructure Volumes
• Storage Vulnerabilities Remediation
• Housekeeping of Storage Restored Volumes
• SAP ERP System Refresh
• Daily uploading of SOx Evidence.

TOE Compliance:

• Infrastructure / Platform.

Support to other teams:

• Project Activities
• IT Clinic
• Support to other support teams ( Linux, database)
• Control ACD and Documentation Reviews
• Compliance Remediations
• Vulnerability Remediations
• Audit Response.

Activity Description:

• Review and respond to User and Monitoring tool mails
• Review and respond to device status reports
• Review and respond to service now ticket
• Review and respond to MS Teams calls
• Review and respond to ACD calls
• Review and respond to User requests
• Plan and execute changes
• Ensure monthly data backups
• Maintain and update device support and spare records
• Provide hardware support for Netapp and Oracle Tape Library
• Project Archival Retrieval System Restores
• Deploying new storage requirements to users
• Restore of data from Monthly Tape Backup
• Monitor Daily Backup Report Status and resolve exceptions (Backup Failures if any)
• Health check status of Storage Infrastructure
• Progress tracking report of Monthly Tape Backup Activity
• Resolution of Storage Failed Disks as applicable
• Monitor & Resolve SharePoint Separate Full Farm and Database Daily Backup
• Completion Verification of Monthly Tape Backup Activity
• Ensure Storage Aggregates are within acceptable thresholds
• Ensure Storage Volumes are within acceptable thresholds
• Close out any identified storage infrastructure vulnerability
• Cleanup of restored volumes after confirmation from Requestor
• Backend refresh of SAP Data during ERP System Refresh Activity
• Daily Storage SOx Evidence uploading into SharePoint
• Provide support to project delivery
• Customer Engagement Sessions
• Adhoc support team requests
• Process Documents
• Remediation of all events of interest on controls for SOx and Non-SOx assets
• Remediation of all events of interest on controls for D&M SOx and Non-SOx assets (5 controls)
• Respond to Audit queries from LOD2 and External auditors
• Ensure TOE compliance for infrastructure firmware
• Provide support to project delivery
• Customer Engagement Sessions
• Adhoc support team requests
• Process Documents
• Remediation of all events of interest on controls for SOx and Non-SOx assets
• Remediation of all events of interest on controls for D&M SOx and Non-SOx assets (5 controls)
• Respond to Audit queries from LOD2 and External auditors.