Senior Specialist, Oracle Analyst at DAI

Summary of the Position

• Provide day-to-day application and technicalsupport to business end-userstotroubleshoot and resolve issues encountered in Oracle.
• Identify persistent problems and work with key stakeholders to address the root causes.
• Coordinate with hosting and support partners to log and resolve issues.
• Log and track Oracle Service Requests (SRs) as necessary.
• Develop functional and technical design documents that include detailed data mapping documentation, unit testing, and migration documents.
• Responsible for unit and integration testing of development work.
• TroubleshootOracle reports(both seeded and custom), alerts, workflows,extensions, andpersonalization. 

Duties and Responsibilities
Primary Responsibilities - Oracle EBS 12.1.3/12.2 production support:

• Provide day-to-day application and technicalsupport to business end-userstotroubleshoot and resolve issues encountered in Oracle.
  Identify persistent problems and work with key stakeholders to address the root causes.
  Coordinate with hosting and support partners to log and resolve issues.
  Log and track Oracle Service Requests (SRs) as necessary.
  Develop functional and technical design documents that include detailed data mapping documentation, unit testing, and migration documents.
  Responsible for unit and integration testing of development work.
  TroubleshootOracle reports(both seeded and custom), alerts, workflows,extensions, andpersonalization. 

Secondary Responsibilities – Oracle Cloud envrionment:

• Secondary focus will be similar to the primary responsibilities but on the Oracle Cloud environment.
• Working in Oracle Fusion environment to fix, enhance or develop new reports using OTBI

Minimum Qualifications

• Minimum of 4 years of functional Oracle experience and a college degree. Equivalent combinations of education and experience will be considered.
• Demonstrated technical knowledge of Oracle EBS 12.1.3, specifically in the modules for Oracle Projects, Finance, Human Resources, and Oracle Time and Labor.
• Demonstrated experience with SQL (familiarity with tools such as TOAD, SQL Developer is strongly desired)
• Proven ability to research, troubleshoot, and support complex system customizations. 
• Self-directed with strong organizational skills and the ability to prioritize multiple tasks/competing deadlines simultaneously.
• Proven ability to work independently, as well as part of a team.
• Organized and self-motivated.
• Strong written and oral communication skills, with the ability to communicate complex or technical information clearly, and tailor communication style to diverse audiences.
• Demonstrated ‘customer service’ mentality with the confidence to lead by example. 
• Strong interpersonal skills. Able to build and maintain strong working relationships with staff at all levels of the organization and external clients from diverse backgrounds.
• Willing and able to adjust work schedule, if needed, to support teams located in different time zones/countries.
• Authorized to work in Nigeria. Applicants must specify their preferred work country in their application.
• Equivalent education and experience will be considered.

Preferred Qualifications:

• At least two years of experience in an IT focused customer support role, is strongly preferred.
• Experience with Oracle Cloud Financials and Projects preferred.
• General EBS Knowledge to deal with User accounts and access.
• One or more years of experience with Oracle Cloud (HR).