Senior Product Operations Specialist at PalmPay

PalmPay is a leading pan-African fintech company operating in Nigeria, Ghana, Kenya, Uganda, and Tanzania. We are on a mission to simplify financial services and empower businesses and individuals through innovative digital payment solutions. As we continue to expand, we are looking for a highly skilled and proactive Senior Product Operations Specialist to join our dynamic team.

Main Responsibilities

• Provide operational and system support for company management platforms, including onboarding and offboarding of BD personnel and system account setup.
• Serve as a liaison with Head Office, coordinating communications and delivering product training and updates to regional teams — strong communication and presentation skills are essential.
• Continuously optimize operational frameworks based on sales team needs to boost overall performance and efficiency.
• Manage daily spreadsheets, reports, and personnel rosters — advanced spreadsheet skills are required.
• Perform additional tasks as assigned by the departmental head.

Qualifications 

• Bachelor’s degree or higher in Business, Operations, or a related field
• Minimum of 5 years’ experience in Sales Operations or Product Operations
• Strong communication and coordination abilities across teams and departments
• Exceptional data processing and spreadsheet management proficiency (Excel / Google Sheets)
• Detail-oriented, proactive, and able to operate effectively in a fast-paced environment