Senior POS Support Associate at Nomba (Formerly Kudi)

About You

• A minimum of First Degree in Business Administration, Economics, Marketing, or other related fields.
• Minimum of 5 years experience in POS business, support and Operations
• Excellent customer relationship 
• Good understanding of POS Hardware issues and error messages, possible causes and resolution 
• Excellent experience in handling POS repairs and solving POS problems.
• Good knowledge and experience on POS devices e.g. Morefun, AISINO, PAX, Nexgo,Kozen.

About The Role

• Ability to work with relevant stakeholders to deploy terminals and provide training on Merchant and agent support.
• Submit weekly activity reports promptly using Zoho CRM Analytics.
• Ensure 100% quality assurance and testing of new terminals during the testing phase.
• Maintain excellent relationships with internal & external stakeholders, and provide timely and top-notch support to issues raised via mail or other work channels.
• Ensure adequate back-office support is provided to Field Support Associates & POS support associates.
• Demonstrate excellent leadership skills.
• Be proficient in using Google Sheets.
• Supervise the configuration and the test of POS devices within one week of their arrival.
• Ensure 100% quality assurance and testing of new terminals during the testing phase.
• Provide 90% issue resolution rate and support to field support associates.
• Implement improved operational measures and policies that promote the optimization of terminals.
• Take ownership of deliverables and business operations with minimal supervision by the Manager.