Senior Partner Manager at American Express

How will you make an impact in this role?

• Manage the operational relationships with our partners; ensure partner compliance with GNS policies and adherence to American Express standards. Identify, document, monitor and coordinate the timely resolution of operational problems reported by partners. Interface with the various business groups to provide updates on issue resolution and partner operational performance.
• Build strong and productive relationships and credibility across multiple levels of our Partners’ operations and technologies organization
• Provide consultation on payments capabilities and trends with internal and external partners; ensure we close capability gaps and drive capability launches at parity with other networks.
• Build strong and influential working relationships across all levels of American Express colleagues to bring the full range of business-to-business capabilities, resources and advantages to our partners
• Deploy best in class American Express new partnerships, assets and capabilities and best practice; support the launch of new partners and new capabilities/products.
• Responsibility for managing meeting content and presentations, including updates to senior business partners
• Travel up to 15%

Minimum Qualifications

• Superior and proven understanding and experience of all aspects of card issuing, acquiring, processing, and servicing
• Excellent relationship management skills and a track record of having built influential and credible relationships across both internal and external stakeholders
• Critical thinking with the confidence and composure to effectively connect with senior leaders
• Outstanding leadership and relationship building skills with proven ability to influence without authority across peers and leaders across both internal and external stakeholders.
• Strong consulting skills to become the payment expert in the industry representing Amex
• Strong project management & relationship management skills
• Ability to clearly communicate at technical and non-technical levels.
• Outstanding oral and written communication skills
• High energy, an optimistic attitude, and a good sense of humor
• Bachelor's Degree Preferred