Senior Operations Manager at Control Risks

The Senior Operations Manager will manage and drive the CSC operations business with a focus area on excellence in operations and project management. The individual will ensure the delivery of commercial, administrative and world class operational support and competence. This is a regional role with a focus on Nigeria and wider West Africa.

Task and responsibilities

Operational Management

• Management of West African based client engagement and associated business development
• Management of Embedded Consultant Services and client requirements across West Africa on a day-to-day basis.
• Collaborate with a wide range of Operations Managers in the management of all engagement’s tasks throughout Europe, Middle East & Africa as required
• Delivering high quality work in response to identified needs of existing and new clients. Maintaining and expanding business relationships through collaboration with clients
• Ensure all projects are being delivered on time and in budget
• Identify and implement improvement to operations management processes and implementation
• Manage the link between Control Risks service lines and embedded consultants to ensure effective lines of communication
• Ensure that consultants are effectively supported by Control Risks
• Responsible for the operational management of consultants in accordance with client requirements, Control Risks policies and appropriate international standards
• Commercial management of embedded consultancy engagements, including scoping and writing high quality proposals
• Responsible for the identification and selection of third-party suppliers and vendors. Leads the vetting and management of third-party providers across the region
• Developing successful client relationships
• In conjunction with Business Operations team, ensuring that administration is of the highest standard
• Creation and management of sales leads

Requirements

• Commercial experience in a risk consultancy business in West Africa
• Deep knowledge of Nigeria and wider regional affairs
• Expansive experience of managing security operations in both Northern and Southern regions of Nigeria.
• Strong experience of security and operations management in the International Development sector.
• Strong experience of security and operations management in the Oil and Gas sector including demonstrated experience of deployments to offshore projects.
• Developed commercial skills in relation to the provision of risk management services in Nigeria / West Africa
• Highly developed contemporary professional network across all regions of Nigeria bringing value to security and operation work.
• In depth experience of coordination of assigned Government Security Agency (GSA) resources. Evidence of successful delivery of solutions involving GSA personnel being deployed.
• Evidence of building successful relationship within all layers of a GSA deployment in a range of settings in Nigeria.
• Experience in successfully managing client / consultant relationships
• Highly developed communication skills – written and verbal
• Demonstrated experience in the delivery of high-quality bid writing and authoring proposals for new business.