Senior Operations Manager at Control Risks

Responsibilities

• To manage and drive the CSC operations business with a focus area on excellence in operations and project management.
• The individual will ensure the delivery of commercial, administrative and world class operational support and competence. This is a regional role with a focus on Nigeria and wider West Africa.
• Management of West African based client engagement and associated business development
• Management of Embedded Consultant Services and client requirements across West Africa on a day-to-day basis.
• Collaborate with a wide range of Operations Managers in the management of all engagement’s tasks throughout Europe, Middle East & Africa as required
• Delivering high quality work in response to identified needs of existing and new clients. Maintaining and expanding business relationships through collaboration with clients
• Ensure all projects are being delivered on time and in budget
• Identify and implement improvement to operations management processes and implementation.
• Manage the link between Control Risks service lines and embedded consultants to ensure effective lines of communication
• Ensure that consultants are effectively supported by Control Risks
• Responsible for the operational management of consultants in accordance with client requirements, Control Risks policies and appropriate international standards
• Commercial management of embedded consultancy engagements, including scoping and writing high quality proposal
• Responsible for the identification and selection of third-party suppliers and vendors. Leads the vetting and management of third-party providers across the region
• Developing successful client relationships
• In conjunction with Business Operations team, ensuring that administration is of the highest standard
• Creation and management of sales leads.

Requirements

• Builds strong relationships, through common goals, individual contribution and support in times of need
• Considers the regional and global implications of what we do in our own areas of responsibility or team/ department
• Commercial acumen
• Understands how and where own activities and projects contribute to the financial success of organisation; understands and acts upon the financial factors that influence the business
• Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider teams
• Reviews and looks for efficiencies in ways of working
• Constantly seeks innovative ways to improve the services we offer to our clients
• Is prepared to make decisions and effectively implement those decisions
• Translates decisions into effective actions and implements these
• Acts decisively and makes difficult decisions even if unpopular
• Implements plans to ensure objectives are achieved or exceeded; focuses on delivery
• Shows and encourages a determination to achieve high standards
• Uses own and wider knowledge and contributes to others to enable and make sound judgements that impact the client and team
• Anticipates client needs and addresses these
• Provides the best possible service to clients, ensuring the client is at the heart of everything we do.
• Uses own knowledge and experience to make sounds judgements or assist others with sound judgement.