Senior Modern Workspace Provisioning Administrator at Tek Experts

Responsibilities

Provisioning & Lifecycle Management

• Design, implement, and maintain modern device provisioning workflows using Microsoft Intune (Autopilot, ESP, Enrollment Profiles).
• Manage and optimize SCCM infrastructure for OS deployment, application packaging, and patch management.
• Develop and maintain custom device imaging solutions across hardware platforms.
• Automate provisioning tasks using PowerShell and other scripting tools.

Documentation & User Support

• Create adoption materials, including manuals, presentations, and technical documentation.
• Maintain accurate documentation of provisioning processes, configurations, and SOPs.
• Provide technical support and training to end-users.

System Performance & Security

• Monitor and troubleshoot provisioning failures, deployment issues, and endpoint compliance.
• Ensure data integrity, security, and compliance with company policies, GDPR, and PII standards.
• Collaborate with security and compliance teams to enforce device configuration baselines and policies.
• Participate in crisis management, incident response, and vulnerability assessments.

Collaboration & Continuous Improvement

• Work closely with IT and business stakeholders to align solutions with organizational needs.
• Contribute to capacity planning, upgrades, and system optimization.
• Stay informed on new security technologies, systems, and services, proactively identifying opportunities for innovation.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (required). Technical or Master’s degree preferred.
• 5 –9 years of experience in device provisioning, endpoint management, or related IT roles.
• Proven experience with Microsoft Intune, SCCM, OS deployment, and application packaging.
• Hands-on experience with automation and scripting (e.g., PowerShell).
• Strong troubleshooting, analysis, and problem-solving skills.
• Infrastructure & Security certification or relevant experience/knowledge (required).
• Security certifications such as CompTIA Security+, CEH, CISSP, GCIH, or OSCP (advantage).
• ITIL v3/v4 Foundation (advantage).
• Analytical thinking and system performance optimization.
• Excellent verbal and written communication skills.
• Strong collaboration and project management abilities.
• Customer-service orientation with commitment to high-quality support.
• Proactive, adaptable, and eager to learn new technologies.
• Ability to manage multiple tasks/projects and meet deadlines.
• Knowledge of security best practices, compliance, and regulatory requirements (GDPR, PII).
• Professional fluency in English (written and spoken).