Senior Facility Manager at International Facilities Services Limited - IFS

Main Purpose of Role

• Source for new projects, aggressively canvass and obtain new businesses for the company in line with targets as communicated from time to time
• Responsible for the overall planning, implementation, completion and profitable execution of projects and new/existing contracts meeting and exceeding customer expectations
• To ensure the satisfaction of internal and external customers on the different FM projects

Summary of Duties and Responsibilities
Key Result Areas:

Facility Management Operations:

• Plan, Design and implement operations strategies and action plans to insure that the operations group supports strategic imperatives.
• Design, Establish and monitor SOPP for all sites
• Deliver excellent operations and handover to operations department to cover;
• Strategy, Plan and Program for the Preventive, Corrective and Restorative maintenance for all client assets by establishing a comprehensive asset register and SOPP for all client assets including all Mechanical, Electrical, Civil, Power both soft and hard services
• Establish framework and onboard client sites on IFS CMMS/CAFM
• Support operations for ongoing facility management activities after transition from project to operations.

Business Development and Marketing:

• Aggressively canvass and obtain new businesses for the company in line with targets as communicated from time to time
• Manage existing relationships to ensure maximum customer satisfaction to get new businesses from existing customers
• Prepare list weekly and develop leads for new business
• Use all available means to follow up aggressively on contacts
• Aggressive daily salesmanship of all identified prospects
• Develop new channels of business
• Conduct on an on-going basis formal and informal competitor analysis, market research, market trends, emerging market leaders etc.
• Review and implement on an on-going basis market penetration strategy for all identified market sectors
• Ensure all business correspondence is turned around within 24hours of commission. RFI are prepared at least 72 hours ahead of expiration.
• Ensure review of all major tenders with Project Director/CEO.

Business Quality Assurance and Control:

• Visit sites to ensure service delivery is in line with laid down standards
• Conduct periodic objective site assessments
• Report on site performance periodically
• Ensure electronic and hard copy customer feedbacks
• Ensure immediate and timely remedy of all clients' complaints
• Report on an ongoing basis on all service gaps with other relevant units and departments
• Keep and regularly update important contacts within client organizations
• Ensure timely and regular quality assurance contacts with relevant client contacts
• Conduct periodic formal and informal service level evaluation
• Manage customer relations proactively in cooperation with relevant units and departments
• Maintain project quality control by reviewing and making necessary adjustments on design drawing

Project Management:

• Design and Develop project initiation document /charter, and detailed project plan for all new contracts and existing excellence/efficiency projects for existing projects using PMP methodology
• Document creation and management for all executed projects and contracts including lessons learnt, Issues and Exceptions
• Creation of market attractiveness for new or proposed projects/contracts.

Requirements

• Candidates should possess an HND / Bachelor's Degree with at least 7 years relevant work experience.