Senior Facility Manager at International Facilities Services Limited - IFS

We are a medium sized facility management company and urgently We need to hire a competent and experienced Facility Manager to manage a 150 man operation at a client industrial site in Lagos covering janitorial, painting, electrical, HVAC etc.

Preferably Degree in Engineering and Female 

JOB DESCRIPTION SUMMARY

KEY RESULT AREAS

• Operations management
• Customer relationship management
• Business development

KEY PERFORMANCE AREAS (WHAT)

ACTIONS (HOW)

1 Operations management

• Oversee service level agreement compliance daily in all aspects of the Preventive, Corrective and Restorative maintenance of all assets and facilities within scope
• Monitor compliance of Site Operatives with established procedures
• Ensure quality assurance and quality control procedures to enable the maintenance of acceptable standards of service and compliance with the specification
• Take responsibility for ensuring that a safe system of work is constantly communicated and adhered to Site Operatives prior to the commencement of the work activity
• Implement operations strategies and action plans as articulated by management

2 Customer relationship management

• Regularly interface with the client on site and deliberately get feedback on our services rendered.
• Prevent as much as possible any client’s complaints and resolve issues as they arise.
• Engage with high-level staff on every service delivery complaints
• Ensure timely and regular quality assurance contacts with relevant client contacts
• Conduct periodic formal and informal service level evaluation
• Manage effectively and efficiently the customer relationship profile by regularly updating important contacts within the organization

3. Business development

• Aggressively canvass and obtain new businesses for the company on site
• Manage existing relationships to ensure maximum customer satisfaction to get new businesses
• Use all available means to follow up aggressively on contacts
• Engage the support of the headoffice marketing and project  team in the aggressive followup  of all identified prospects
• Engage in on site marketing activities to get more business from clients
• Engage in referral marketing activities based on relationship with clients

4. Others

• Income management and receivables management
• Expenditure and internal control
• Any other assigned activity