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  • Posted: Dec 23, 2022
    Deadline: Not specified
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  • IFS is an international facilities management company operating global standards to wide range of clients in Nigeria, Ghana, South Africa and the Middle East. Our expert staff members with many years of experience in the Facilities Management industry ensure clients facilities needs are fully catered for. The services are intended to provide cost effectiv...
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    Senior Facility Manager

    We are a medium sized facility management company and urgently We need to hire a competent and experienced Facility Manager to manage a 150 man operation at a client industrial site in Lagos covering janitorial, painting, electrical, HVAC etc.

    Preferably Degree in Engineering and Female 

    JOB DESCRIPTION SUMMARY

    KEY RESULT AREAS

    • Operations management
    • Customer relationship management
    • Business development

    KEY PERFORMANCE AREAS (WHAT)

    ACTIONS (HOW)

    1 Operations management

    • Oversee service level agreement compliance daily in all aspects of the Preventive, Corrective and Restorative maintenance of all assets and facilities within scope
    • Monitor compliance of Site Operatives with established procedures
    • Ensure quality assurance and quality control procedures to enable the maintenance of acceptable standards of service and compliance with the specification
    • Take responsibility for ensuring that a safe system of work is constantly communicated and adhered to Site Operatives prior to the commencement of the work activity
    • Implement operations strategies and action plans as articulated by management

    2 Customer relationship management

    • Regularly interface with the client on site and deliberately get feedback on our services rendered.
    • Prevent as much as possible any client’s complaints and resolve issues as they arise.
    • Engage with high-level staff on every service delivery complaints
    • Ensure timely and regular quality assurance contacts with relevant client contacts
    • Conduct periodic formal and informal service level evaluation
    • Manage effectively and efficiently the customer relationship profile by regularly updating important contacts within the organization

    3. Business development

    • Aggressively canvass and obtain new businesses for the company on site
    • Manage existing relationships to ensure maximum customer satisfaction to get new businesses
    • Use all available means to follow up aggressively on contacts
    • Engage the support of the headoffice marketing and project  team in the aggressive followup  of all identified prospects
    • Engage in on site marketing activities to get more business from clients
    • Engage in referral marketing activities based on relationship with clients

    4. Others

    • Income management and receivables management
    • Expenditure and internal control
    • Any other assigned activity

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should forward their CV to: humanmgt@gmail.com using the position as subject of email.

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