Senior Executive - IT Support at LEAD Enterprise Support Company Limited

Location: Iganmu, Lagos
Department: IT
Functionally Reports to: Head IT
Administratively Reports to: Executive Director

Job Objectives

• To oversee all technology operations and evaluating them according to established goals.
• To devise and establish IT policies and systems to support the implementation of strategies set by management.
• To define the enterprise architecture in conjunction with current and future requirements.
• To analyze the business requirements of all departments to determine their technology needs.
• To identify and manage external vendors in the delivery of contracted work
• To design training programs and workshops for staff
• To conduct regular system audits
• To run and share regular operation system reports with senior staff
• To oversee and determine timeframes for major IT projects including system updates, upgrades, migrations and outages
• To manage and report on allocation of IT budget.

Job Description
This job description is only a directive to facilitate and to bring clarity of your role and expectation of the Management out of it:

• You may also be assigned jobs other than this as and when need arise. Also management can make changes in the Job Description as per the need of the business and time and the same will be communicated to you through appropriate medium.
• At any point of time if you feel that your job description is not relevant to the job you are performing please feel free to approach your FRT / HR and we will take the necessary action accordingly.
• Any approach of taking excuse from a necessary job by saying that it is not mentioned in the description will be consider as violation of your professional conduct and may be treated as indiscipline.

Job Responsibilities

• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Duties include the following, measurable in terms of time, cost, quality or quantity.

Strategic Responsibility:

• To collaborate with department heads to assess near and long term capacity needs.
• To conduct regular research on network product, technology, protocols, and standards to remain abreast of developments in the networking industry.

Day to day Management:

• Install and Configure Windows and Servers
• Provide Technical Support and Guidance to users and other administrators.
• To answer technical questions or resolve issues with server performance and access. They may directly install and maintain Windows-based programs for end users and help debug these applications so that they work with Windows servers.

Perform System Maintenance:

• Windows administrators also conduct system maintenance activities, usually on the server back end. This aspect of the role requires that you review error logs and user-reported errors and identify stable and reliable solutions.

Monitor System Performance:

• To reduce interruptions and server crashes. This can involve monitoring daily traffic logs and reports or working directly with end users.

Create System Backups according:

• To company or industry standards. This helps to ensure that the system can be quickly recovered after a crash or other outage and supports data integrity by ensuring that vital information is not lost during an outage.

Maintain System Security:

• By noticing faults and vulnerabilities within the server’s architecture. This part of the job requires extensive knowledge of viruses and other sources of server vulnerability and requires to develop and deploy protection measures, particularly when pushing out system-wide changes that can open up new vulnerabilities.

Reporting:

• To prepare all applicable reports in time for accuracy and in order to ensure that they match the functional requirements, policies and standards.
• To create and maintain documentation as it relates to network configuration, mapping, and hardware installation, updates, purchase & service records.
• To keep record of complaints, inventory, asset movements etc.

Safety Health and Environment:

• Ensure compliance to all relevant safety, health and environmental procedures across the department in order to promote a healthy and safe work environment.

Related Assignment:

• To perform other related duties or assignment as and when assigned.

Job Requirements

• Experience of minimum 8+ years in working on the similar role.
• HND or Engineering in IT / Computer Science (MCSE, CCNA or similar certificates shall be preferred but not mandatory)
• Must have worked on a cloud based server environment.
• Hands on experience in maintaining LAN, WAN, Thin Clients, Printers, Outlook, MS Office etc.
• As per the need of the business the job is transferrable and posting can be made anywhere in Nigeria/West Africa.