Senior Engineer, Service Assurance at T2 (Formerly 9Mobile)

Job Summary

• Handle the daily BSS operations including operations and maintenance, CR/WO implementation, integration and commissioning of 2G/3G/4G sites and health checks for BSS and RAN systems.

Principal Functions

• Provision of high-level support to existing BSS/RAN technologies and product line
• Perform second level and necessary backoffice 2G/3G/4G support to Field and NOC teams
• Ensure that preventive maintenance is performed and completed for all applicable equipment under stated responsibility
• Handle corrective RAN/BSS maintenance as required, and assist the field operation teams to resolve BSS/RAN issues including clearing of QOS alarms, resolving BSS - related outages and network problems.
• Manage BSS database, including network parameter changes, BSC/RNC rehoming, cutovers, network upgrades, network configurations; provide all required BSS reports.
• Escalate network impacting issues to parties/teams responsible and ensure they are resolved in a timely manner.
• Provide back office support to customers/subscribers and ensure incidences or issues are properly managed and resolved.
• Follow up with all teams and vendors responsible for tracking BSS/RAN related faults and ensure prompt resolution.
• Attend to BSS & RAN related customer complaints
• Handle integration and commissioning of2G/3G/4G sites
• Work with OEM support teams to resolve BSS/RAN related faults
• Provide reports on service outages, determine root cause analysis and recommend follow up actions.
• Implement BSS/RAN-related work orders(WOs) and change requests (CRs).
• Investigate major service outages and follow up with units responsible to ensure prompt resolution.
• Proactively work with other stakeholders on network incidents requiring cross-departmental collaboration
• Provide efficient, timely and effective remedies to network issues and requirements and ensure minimal disruption to business.
• Advice on network audit, performance improvement and optimization
• Perform other duties as assigned by the Manager, BSS & RAN Operations

Educational Requirements

• First Degree or equivalent in Electrical or Computer Engineering or relevant discipline
• Minimum of four (4) years post NYSC relevant work experience network operations
• Multi-vendor BSS/RAN experience

Knowledge:

• Network availability and capacity management
• Network administration
• Network operations and maintenance

Skills:

• Communication
• Delegation/ Supervisory
• Problem Solving

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.