Senior Engineer, Packet Switch VAS at 9Mobile

Job ID: IRC4053

Job Summary

• Operate, maintain, and administer PS VAS platforms/ systems to ensure 24/7 availability and stability.        

Principal Functions

• Perform a comprehensive PS VAS fault/failure/alarm analysis for identifying / determining the root cause of each fault that could potentially escalate to a higher level of alarm.
• Perform O and M related tasks on VAS equipment's and proactive measures to identify both obvious and non-obvious problems that may potentially be raised to certain severs.
• Ensure proper maintenance of all PS VAS nodes, effect on all necessary hardware and software changes to ensure quality output of the systems
• Analyse the daily generated alarms and error logs, report, symptoms and proactively resolve it to prevent it from becoming a potential problem
• Analyze repeated problems, trends and service degradation, and ensure that the root cause of the problem is identified and solved permanently
• Analyze fault from any available output such as NMS , reported customer complaints etc.
• Produce trouble ticket for relevant party (e.g. vendor) with detailed description on any identified problems
• Ensure all PS VAS equipment and services are well maintained and properly operated.
• Troubleshoot any reported problem or received escalation from PS VAS Engineer and perform necessary action to resolve it
• Perform any other duty as assigned by the Line Manager, PS VAS Operations.

Educational Requirements

• First Degree in Electrical Electronic Engineering / Telecommunication Engineering / Computer Engineering or a related field
• Four (4) to Six (6) year work experience

Experience,Skills & Competencies
Knowledge:

• IP Technologies
• Service Continuity Management, Monitoring and Control

Skills:

• Communication
• Delegation / Supervisory

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.