Senior Engineer - IT Support at Ascentech Services Limited

Responsibilities:

• To ensure that the company IT Infrastructure is functioning as effectively as possible
• To supervise / participate for the maintenance, upgradation, configuration and reliable operation of computer system, network servers and virtualization
• To coordinate with HR and ensure continues training to new as well as existing staff on IT and applications for efficient use.
• To collaborate with department heads to assess near and long term capacity needs.
• To conduct regular research on network product, technology, protocols, and standards to remain abreast of developments in the networking industry.
• To install and upgrade computer components and software, manage virtual servers and integrate automation system.
• To troubleshoot network, software and hardware errors by running diagnostics, documenting problem and resolutions, prioritizing problems and assessing impact of issues.
• To ensure network connectivity of all servers, workstations, telephony equipment, scanners, printers, copy machines, and other network appliances.
• To perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery and failover procedures.
• To ensure timely closure of departmental complaints or issues as faced by other colleagues.
• To work on various running or new projects as and when assigned by FRT/ART.
• To alert FRT/ART for any unusual occurrence and/or damage that has taken place or that may occur.
• To assure safety resources and standards are used and been followed while doing any job.
• To prepare all applicable reports in time for accuracy and in order to ensure that they match the functional requirements, policies and standards.
• To create and maintain documentation as it relates to network configuration, mapping, and hardware installation, updates, purchase & service records.
• To keep record of complaints, inventory, asset movements etc.
• To ensure continuous training in coordination with HR for new as well as existing team on efficient usage of IT resources.
• Safety Health & Environment - Ensure compliance to all relevant safety, health and environmental procedures across the department in order to promote a healthy and safe work environment.
• To perform other related duties or assignment as and when assigned.

Requirements;

• HND or Engineering in IT / Computer Science (MCSE, CCNA or similar certificates shall be preferred but not mandatory).
• Minimum 8+ years of troubleshooting experience in Windows Server, Outlook, and MS Office etc.
• Should have working experience in an FMCG company
• Hands on in maintaining UTM, LAN, WAN, Thin Clients, Domain Network and Printers.