Senior Credit Control Officer at JMG

Job Description

• The Senior Credit Control Officer will manage customer credit accounts to ensure timely collections, healthy cash flow, and strict adherence to credit policies.
• You will be responsible for monitoring receivables, following up on overdue payments, reconciling accounts, and working with internal teams to resolve disputes while maintaining strong customer relationships.

Minimum Requirements

• Ensure timely collection of customer payments in line with agreed credit terms.
  Monitor, follow up, and escalate overdue accounts through appropriate communication channels.
• Verify invoices against purchase orders and ensure billing accuracy.
• Maintain and enforce company credit policies and procedures.
• Allocate payments accurately in the ERP system and maintain updated debtor records.
• Reconcile customer accounts, including service agreements and complex trade debtors.
• Support achievement of monthly and periodic collection targets.
• Prepare debtor reports, including ageing and collection performance updates.
• Manage renewal and reconciliation of annual service agreements.
• Work with sales and internal teams to resolve billing disputes and account issues.
• Negotiate repayment plans subject to approval from credit leadership.
• Ensure compliance with internal controls and credit processes.
• Maintain accurate documentation of all collection activities for audit purposes.
• Identify and correct account discrepancies promptly.
• Provide ad-hoc debtor reports as required by management.
• Support IMS responsibilities including safety reporting and compliance participation.

Qualifications

• Bachelor’s Degree in Accounting, Finance, Business Administration, or related field.
• 1–3 years experience (Officer level) or 4–7 years (Senior level) in credit control or debt recovery.
• Experience with ERP systems and basic knowledge of credit/legal recovery processes.