Senior Analyst, Application Support - Core Banking Support at First Bank

Job Description

• Conduct proactive monitoring, operation and maintenance of core banking application- Finacle (Nigeria & Subsidiaries) for optimal performance and ensure compliance to relevant standards
• Provide technical direction in requirement definition, planning, coordination and implementation of Finacle and integrated Third party applications
• Ensure prompt and effective delivery of core banking applications (Finacle) to users
• Manage the availability and optimal Performance of application configurations, problem and incident management to ensure IT service continuity and support
• Collaborate with IT Application Solution developers and other stakeholders to ensure new Finacle applications/customizations meet the bank’s operational standard.
• Participate in Finacle Application User review and User Acceptance Test to ensure changes to production meet operational standard
• Collaborate with Information Security Operations Department to ensure that all the identified Core banking applications’ vulnerabilities are remediated appropriately
•  Ensure that SLA with vendors are monitored, reviewed and updated to deliver the expected values to the bank
• Assist with routine application analysis, and evaluation on resource requirements necessary to maintain optimal service levels
• Ensure all core banking application (Finacle) issues are resolved and root cause(s) are documented in accordance with Bank’s standard procedure
• Fulfil service requests and perform routine maintenance and support activities
• Provide leadership and technical guidance to management reports
• Monitor and ensure proper tracking of expiration of application certificates as it relates to core applications
• Participate in testing and exercising of the bank’s business continuity management of critical products and services as it relates to core application (Finacle).
• Ensure closure of all internal and external audit exceptions as it relates to all core application (Finacle)
• Regularly monitor, track and ensure that recommended patches from OEMs are tested and deployed up to date for core banking applications
• Plan, design and execute agreed End of Month (EOM)/End of Half Year (EOHY)/End of Year (EOY)activities for Nigeria and subsidiaries
• Review all income generating processes and activities with stakeholders (Business and developers) to maximize revenue recoup and minimize income loss
• Review team’s daily monitoring report as it relates to core banking application (Finacle)
• Collaborate and engage OEMs and vendors for regular review of escalation and resolution of issues logged/raised

Requirements
Education:

• Minimum of a First Degree
• A recognized professional certification or IT related discipline will be an added advantage

Experience:

• 4+ years of experience in core banking application (Finacle )  systems support/ administration.