Security Control Room Coordinator at APM Terminals

Principal Accountablities

• Support the Terminal Security Manager with the implementation of a robust security risk management program.
• Ensure compliance with APMM Global Security Framework, ISPS Code, APMT Ways of Working by further implementing and upholding all relevant standards and ensuring local regulatory compliance.
• Provide a safe and secure operating environment for all internal and external stakeholder to work within.
• Maintain operational command of the Security Operations Centre during shift duties.
• Pro-actively identify security threats, provide timely and accurate reporting and coordinate response mechanism(s) to support business continuity.
• Support to implement the Security Operations Centre procedure and where required, ensure same is communicated, executed, and evaluated on a regular basis.
• Support to provide evidence gathering capability in support of internal investigations utilizing live and recorded video surveillance footage and access control events.
• Ensure regular checks are conducted during shift duties on all equipment, hardware, software, and systems with an effective reporting mechanism to identify and escalate critical issues and minimize downtime.
• Support to manage the schedules of third-party personnel, tracking attendance end ensure effective delivery of service 24/7.
• Support the Assistant Security Manager (Systems & Technology) in providing a control hub and key contact for all security communications.
• Where applicable support in maintaining relevant logs, issuing, and receiving of keys.
• Support in conducting effective performance evaluations and mentor third-party personnel (in Security Operations Centre) to ensure best practices, team cohesion, competency, and continuous improvement.
• Maintain a thorough awareness of company security policies and procedures.
• Proactively maintain and improve own Security Supervisory competencies in consultation with the Terminal Security Manager.
• Ensure all incidents reports are completed and delivered in a timely manner.
• Support the Assistant Security Manager (Systems & Technology) to oversee all necessary training modules and procedures for third-party personnel deployed to the Security Operations Centre.

Stakeholders Management:

• Expected to provide technical security supervisory expertise and knowledge to facilitate business security objectives.
• Expected to establish and maintain networks within the organization, to leverage support and engage in information and intelligence sharing to support a stronger security environment.

Reporting and Scope:

• The scope of the position is local with the position reporting to the Terminal Security Manager.
• The scope of the position is local and is a shift-based rotation with the requirement for night duty.

Critical Qualifications / Skills / Experience

• Accredited professional certification in Control Room Operations and Video Surveillance Systems.
• 3 years + experience in a Security Operations Centre Supervisory Role.
• In depth-knowledge of operations of a typical Security Operations Centre including:
• Operating, monitoring, and management of video surveillance, access management, and vehicle tracking systems.
• Emergency response procedures and incident management
• Excellent written and verbal communication skills with the ability for effective oral and written briefs
• Demonstrated knowledge of Microsoft Office Software and computer systems within a typical Security Operations Centre.
• A high degree of self-motivation, cheerful outlook, and drive with the ability to contribute to a team-based work environment.
• A demonstrated continued professional development within security field of operations
• Highest level of integrity, tact and discretion, and the ability to solve practical problems quickly and efficiently in high stress situations.
• Logical and efficient, with keen attention to detail.