Scheduler at British Council

Role Purpose

• To support planning and tracking exams capacity requirements against demand from 18 months out on a 12-month rolling basis down to handover to Operations Managers for Resource Management and Test Day delivery. It will also monitor and review changes to plan reporting on requirements to fill capacity, effectiveness of Planning and cost to serve. 
• This role will work across functions in country to ensure counterparts understand requirements and execute to plan on Test Day.

Main Accountabilities, but not limited to the following

• The role holder will execute capacity management plans.
• Supports Operations Planning Manager to collaborate with Commercial function for demand planning purposes
• Monitors rolling 18 month plan and makes appropriate changes to plans.
• Keeps Operations teams up to date on any changes.   
• Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues / departments / managers as required, to do so, in relation to venue and demand management.  Ensures the customer is kept informed throughout the process.
• Provides support to Operations Planning Manager on planning future changes to delivery profiles
• Contingency planning and risk management of supply.
• Adheres to set standards and performance manage Exam security and compliance
• Proactively escalate issues to Operations Planning Manager, as required

Desirable

• University Degree in any subject or relevant qualification
• Experience of working across a dispersed team within a single country

Role Specific Knowledge and Experience:
The successful candidate will need to possess the following requirements:

• Relevant experience of identifying suppliers in a business environment
• Experience of translating demand requirements to ensure capacity can be met to deliver operationally within a large business
• Experience managing small teams or demonstrating management potential
• Experience in third party relationship management

Essential Requirements:

• Role holder must have existing rights to live and work in the country the role is based.

Salary
NGN 6,154,368 annually.