Scheduler at British Council

Location: Port Harcourt, Rivers
Pay band: 4
Contract Type: Fixed Term, Six months Maternity Cover
Department: English and Exams

Role Purpose

• To support planning and tracking exams capacity requirements against demand from 18 months out on a 12-month rolling basis down to handover to Operations Managers for Resource Management and Test Day delivery.
• It will also monitor and review changes to plan reporting on requirements to fill capacity, effectiveness of Planning and cost to serve. 
• This role will work across functions in country to ensure counterparts understand requirements and execute to plan on Test Day.

Main Accountabilities
Main accountabilities but not limited to the following:

• The role holder will execute capacity management plans.  Supports Operations Planning Manager to collaborate with Commercial function for demand planning purposes
• Monitors rolling 18 month plan and makes appropriate changes to plans.  Keeps Operations teams up to date on any changes.   
• Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required, to do so, in relation to venue and demand management.  Ensures the customer is kept informed throughout the process.
• Provides support to Operations Planning Manager on planning future changes to delivery profiles          
• Contingency planning and risk management of supply.
• Adheres to set standards and performance manage Exam security and compliance
• Proactively escalate issues to Operations Planning Manager, as required.

Role Specific Knowledge and Experience
The successful candidate will need to possess the following requirements:

• Relevant experience of identifying suppliers in a business environment
• Experience of translating demand requirements to ensure capacity can be met to deliver operationally within a large business
• Experience managing small teams or demonstrating management potential
• Experience in third party relationship management

Desirable:

• University Degree in any subject or relevant qualification
• Experience of working across a dispersed team within a single country

Essential Requirements:

• Role holder must have existing rights to live and work in the country the role is based.

Salary
NGN 6,154,368.00 per annum.